HR & Training Officer – BRAC Ghana Savings and Loans Ltd.

Job Description

About BRAC Ghana Savings and Loans Ltd. (BGSL)

BRAC Ghana Savings and Loans Ltd. (BGSL) is a socially responsible financial institution dedicated to providing inclusive financial services to underserved populations, particularly women in rural and hard-to-reach communities across Ghana.

As part of the wider BRAC network, BGSL is committed to empowering individuals through sustainable economic opportunities, promoting entrepreneurship, enhancing financial resilience, and supporting income-generating activities that improve livelihoods and strengthen communities.

We are currently seeking qualified, dynamic, and self-motivated professionals to join our Human Resources team as HR & Training Officers.

Position Summary

The HR & Training Officer will support the implementation of strategic and operational human resource initiatives with a strong focus on recruitment and selection, employee learning and development, performance management, employee engagement, HR administration, and compliance.

The successful candidate will play a key role in attracting and retaining top talent, developing employee capabilities, supporting organizational growth, and ensuring compliance with labor regulations and internal HR policies.

Key Responsibilities

Recruitment & Talent Acquisition

• Coordinate end-to-end recruitment processes for approved vacancies.
• Receive and process staff requisitions from departments in collaboration with the Head of HR.
• Develop and review job descriptions and job specifications with hiring managers.
• Source qualified candidates through various recruitment channels.
• Draft and publish job advertisements across approved platforms.
• Identify cost-effective and efficient recruitment strategies and sourcing channels.
• Develop recruitment assessment tools and selection criteria.
• Conduct candidate screening, preliminary interviews, and shortlisting.
• Coordinate interview scheduling and candidate communications.
• Administer online assessments and recruitment tests where required.
• Liaise with recruitment agencies and external partners when necessary.
• Monitor recruitment timelines and ensure positions are filled efficiently.
• Recommend improvements to recruitment processes, policies, and employer branding initiatives.

Learning, Training & Development

• Conduct training needs assessments across departments.
• Collaborate with management to identify competency gaps and development opportunities.
• Design, develop, and implement learning and development programs.
• Create and update training materials, manuals, guides, presentations, videos, and learning resources.
• Coordinate onboarding and orientation programs for new employees.
• Organize workshops, seminars, webinars, certification programs, and e-learning initiatives.
• Engage and manage external trainers, consultants, and subject matter experts.
• Evaluate training effectiveness and recommend improvements.
• Maintain employee training records, certifications, and learning histories.
• Research emerging learning technologies and Learning Management Systems (LMS) to enhance organizational learning.

Performance Management

• Support the implementation of performance management systems and appraisal processes.
• Coordinate annual, mid-year, and end-of-year performance review cycles.
• Assist managers in setting performance objectives, KPIs, and development plans.
• Monitor performance improvement initiatives and employee development programs.
• Support career planning and succession management efforts.

Employee Relations & Engagement

• Foster a positive, inclusive, and productive workplace culture.
• Support employee engagement initiatives, wellness programs, and team-building activities.
• Address employee concerns and support conflict resolution processes.
• Assist in implementing employee retention and motivation strategies.
• Promote organizational values and employee wellbeing initiatives.

HR Administration & Records Management

• Maintain accurate and confidential employee records and HR databases.
• Manage staff contracts, personal records, leave records, and performance documentation.
• Prepare HR reports, correspondence, and employment-related documentation.
• Coordinate internal HR communications, policy updates, and staff notices.
• Document investigations, disciplinary meetings, and employee relations matters.
• Ensure compliance with document retention and confidentiality requirements.

Payroll & Benefits Administration

• Coordinate with Finance and HR leadership to ensure accurate payroll processing.
• Track attendance, leave, overtime, and employee records affecting payroll.
• Support administration of employee benefits, including health insurance, pension contributions, welfare schemes, and related programs.
• Respond to employee inquiries regarding compensation and benefits.

Compliance & Regulatory Requirements

• Ensure compliance with Ghana Labour Laws, Data Protection regulations, and organizational policies.
• Support HR audits, compliance reviews, and regulatory reporting requirements.
• Facilitate work permit renewals, residence permits, ECOWAS identification documentation, and related expatriate employee requirements.
• Maintain compliance with employment regulations and industry best practices.

Safeguarding Responsibilities

• Promote and uphold BGSL’s safeguarding policies and procedures.
• Contribute to creating a safe, respectful, and inclusive workplace environment.
• Support safeguarding awareness and training initiatives.
• Ensure safeguarding concerns are reported and addressed in accordance with established procedures.
• Serve as a resource person on safeguarding matters and compliance requirements.

Qualifications & Experience

Educational Qualification

• Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, Industrial Relations, Organizational Development, or a related field.

Professional Certification

Professional HR certifications will be an added advantage, including:

• CHRMP (Chartered Human Resource Management Professional)
• CIPD (Chartered Institute of Personnel and Development)
• SPHRi/SPHRM
• SHRM Certification
• Any recognized HR professional qualification

Experience

• Minimum of 3–5 years’ relevant experience in Human Resources.
• Experience within the financial services, banking, microfinance, or regulated financial sector is highly preferred.
• Strong experience in recruitment, training and development, employee relations, and performance management.
• Practical knowledge of Ghana Labour Laws and HR regulatory requirements.
• Experience conducting training needs assessments and facilitating learning programs.

Required Skills & Competencies

• Strong interpersonal and relationship management skills.
• Excellent communication and presentation abilities.
• Strong recruitment and talent acquisition skills.
• Training facilitation and instructional design capabilities.
• High level of integrity, professionalism, and confidentiality.
• Strong organizational and administrative skills.
• Excellent report writing and documentation skills.
• Ability to work independently and manage multiple priorities.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work effectively under pressure and meet deadlines.
• Leadership and stakeholder management capabilities.

Why Join BGSL?

• Opportunity to work with a mission-driven financial institution impacting lives across Ghana.
• Exposure to strategic HR and talent development initiatives.
• Professional development and career growth opportunities.
• Collaborative and inclusive work environment.
• Opportunity to contribute to women’s economic empowerment and financial inclusion.

How to Apply

Interested and qualified candidates should submit:

• Cover Letter
• Updated CV
• Copies of Educational and Professional Certificates

Applications should be sent to:

📧 bgslhirings23@gmail.com

Subject Line: Application for HR & Training Officer

📅 Application Deadline: 15th June 2026

Female candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted.