Human Resources Manager

Job Description

About the Opportunity

A leading luxury hotel group in Accra is seeking an experienced, strategic, and people-focused Human Resources Manager to join its growing team.

This role presents an exciting opportunity for a seasoned HR professional with a strong hospitality background to lead and enhance the organization’s human capital strategy while ensuring the delivery of exceptional employee experiences that support world-class guest service.

The successful candidate will be responsible for overseeing all aspects of Human Resource Management, including talent acquisition, employee relations, performance management, learning and development, policy implementation, compliance, and workforce planning. The role requires a proactive leader capable of building high-performing teams and fostering a positive workplace culture in a fast-paced hospitality environment.

Key Responsibilities

Human Resource Strategy & Leadership

• Develop and implement HR strategies that support the hotel’s business objectives and growth plans.
• Provide strategic HR guidance to management and department heads.
• Drive employee engagement, organizational culture, and workforce productivity initiatives.
• Ensure alignment of HR practices with hospitality industry standards and best practices.

Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment and selection processes for all levels of staff.
• Develop talent sourcing strategies to attract and retain top hospitality professionals.
• Coordinate onboarding and orientation programs to ensure smooth employee integration.
• Support succession planning and workforce development initiatives.

Employee Relations & Engagement

• Foster positive employee relations and maintain a harmonious work environment.
• Manage employee grievances, disciplinary matters, investigations, and conflict resolution processes.
• Promote employee engagement programs that enhance morale, retention, and performance.
• Advise management on employee relations matters and employment legislation.

Performance Management

• Coordinate the organization’s performance management processes.
• Support managers in setting performance objectives and conducting performance reviews.
• Identify performance gaps and recommend improvement initiatives.
• Develop strategies to recognize and reward employee contributions.

Learning & Development

• Assess training needs and coordinate employee development programs.
• Design and implement learning initiatives to improve employee capabilities and service delivery.
• Promote leadership development and succession planning across the organization.

HR Operations & Compliance

• Ensure compliance with labour laws, employment regulations, and company policies.
• Maintain accurate employee records and HR documentation.
• Review and update HR policies, procedures, and employee handbooks.
• Ensure adherence to occupational health and safety requirements.

Team Leadership

• Lead, coach, and mentor HR team members to achieve departmental objectives.
• Delegate responsibilities effectively and monitor team performance.
• Foster a culture of accountability, collaboration, and continuous improvement within the HR function.

Qualifications & Experience

Educational Requirements

• Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, Psychology, or a related field.
• Master’s Degree in Human Resource Management, Business Administration, or a related discipline will be an added advantage.

Professional Certification

• Professional HR certification such as CIPD, SHRM, PHR, SPHR, CIHRM, or equivalent will be an advantage.

Experience

• Minimum of 5 years’ progressive Human Resources experience within the hospitality industry.
• Demonstrated experience managing HR operations in a hotel, resort, hospitality group, or related service environment.
• Proven track record in recruitment, employee relations, performance management, and organizational development.
• Previous leadership experience managing HR teams and projects.

Required Competencies

Technical Competencies

• Talent Acquisition & Recruitment
• Employee Relations Management
• Performance Management Systems
• Learning & Development
• HR Policy Development & Implementation
• Labour Law & Employment Compliance
• Workforce Planning
• Compensation & Benefits Administration
• HR Reporting & Analytics

Behavioral Competencies

• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• High level of professionalism and integrity
• Strong conflict resolution and negotiation skills
• Excellent organizational and time management abilities
• Ability to thrive in a fast-paced and dynamic environment
• Strong problem-solving and decision-making skills
• Customer-service orientation with a hospitality mindset

What We Offer

• Opportunity to work with a prestigious luxury hospitality brand.
• Competitive remuneration package.
• Professional growth and career advancement opportunities.
• Dynamic and collaborative work environment.
• Exposure to best-in-class hospitality and people management practices.

How to Apply

Interested and qualified candidates should submit their:

• Updated Curriculum Vitae (CV)
• Cover Letter

Applications should be sent to:

info.divinelegance@gmail.com

Subject Line:

Application for Human Resources Manager

📍 Location: Accra, Ghana

Important Notice

Only candidates with relevant hospitality industry experience will be shortlisted and contacted.

We thank all applicants for their interest and look forward to hearing from qualified professionals who are passionate about people management and excellence in hospitality.