Edith Fanny Amamoo

• Provide professional customer support through proactive communication and efficient issue resolution.
• Identify customer needs and provide accurate guidance while ensuring timely follow-up.
• Schedule consultations and support customer engagement initiatives.
• Utilize SAP, Microsoft Teams, Outlook, and Cloud for Customers (C4C) for daily operations and reporting.
• Maintain service quality standards and consistently achieve performance targets.

• Supported HR operations through administrative and clerical assistance across multiple units.
• Assisted in recruitment activities, candidate communication, and onboarding documentation.
• Maintained confidential employee records and prepared Personnel Action Vouchers (PAVs).
• Supported employee welfare initiatives, training sessions, and staff engagement activities.
• Assisted with scheduling, documentation, and general office coordination.